Who we are

Our website address is: https://www.palacreative.com/.

Customer Account Information

When a customer signs up for our services, information is securely stored in our database. That information is used for the sole purpose of providing the best services to our customers. Personal information such as payment information is encrypted and cannot be accessed by anyone including our staff. Our staff have access to customer information such as type of services customer has with us, payment history, address and phone number.


If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

After you login into your account, we will also set up several cookies to save your login information and your screen display choices if you access your account from your home computer. Do not save login information on public networks. Login cookies can last for several month and can be cleared from your web browser at any time. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

We may embedded content such as promotion videos from YouTube and other video platforms.

Who we share your data with

We may share service information such as domain name registration, SSL certificate requests, Email services and others services that are provided by our partners only for the sole purpose of providing services to our customers.

How long we retain your data

Customer information will be retained as long as the customer has an active account with us. Accounts that have been inactive for more than 2 years will be removed from our system. Customer can request at any time to have their information removed from our system. When an account is removed, all services will stop. If a customer had web hosting services, all web files, databases and email services will be removed; this process cannot be undone.

What rights you have over your data

If you have an account on this site, you have the right to make changes to your personal information at anytime. You may close your account at anytime. If you wish to close your account, sign in customer portal and open a ticket. You will be asked to verify some personal information before we can close your account.

Where your data is sent

Service data such as domain registration/renewal is sent to Enom our domain registrar. SSL certificates service requests data is sent to RapidSSL, GeoTrust or DigiCert for processing.